Product Questions

Are your products CGM approved?

Yes, all TréLuxe products are CGM-approved.

Are TréLuxe products cruelty-free?

Yes, all TréLuxe products are cruelty-free.

Do you provide same or travel sizes?

Right now, we don’t carry sample nor travel-sized products. If you are interested in trying out TréLuxe products, we do a custom recommendation from one of our TreLuxe Certified Curl Care Specialists and a offer a 30-day return policy, please review

Do you offer fragrance-free products?

We do! Three of our most popular styling products:. We certainly understand that fragrances can be very subjective, and we’re working on developing more fragrance-free product offerings in the future. Please do note that “fragrance-free” does not equ

What is the shelf life of your products?

For the best performance of TréLuxe products, please look over the shelf life information below.

What is the difference between bundle boxes, sets and routines?

As product groupings continue to grow, we can see how this might be a little confusing to customers. The chart below shows the difference between each of these product groupings.

Are there videos/tutorials of people using your product?

Yes, we’ve got a few different ways you can take in useful videos and tutorials that include the products in action. We recently launched an incredible resource! It's called ReelCurls University and is full of helpful how-to videos to provide educati

What can I do if TréLuxe products do not work as expected?

Great question! As this is to be expected, especially if you are still learning your curls, your routine, and now adding in new products. The first thing we recommend is to reach out to one of our TreLuxe Curl Specialists! We have curlies like you, w

What should I do if I received the wrong item in my order?

Eek! We apologize for the mix-up. To correct this issue, please send an email to our customer service team. Include the details of your order and the item you were supposed to receive versus what you actually received. Our customer service team is de

How can I track my order?

You can track your order using the tracking number provided in the shipping confirmation email sent to you. You can also log into your TréLuxe account to get the most up-to-date tracking information on all of your orders. If you haven't received it o

How do I use TréLuxe products for the best results?

If you are asking us or yourself this question, then you know that having the righr product is not enough! How to use it, when to use it, and what to use it with is critically important.

Are TreLuxe products suitable for fine or thin hair?

Absolutely! Actually, most curly hair is finer by design. Which is why we formulate ALL of our products with lighweight ingredients to envelop and define the curls without weighing them down or making them feel like anything other than your natural c

Can I use TreLuxe products on permed hair?

Absolutely! TreLuxe products are designed to work on all types of curly hair, whether natural or permed. These products aim to enhance and define curls, providing the nourishment and hold that curly hair, in both natural and chemically treated states

Will TreLuxe products make my straight hair curly?

TréLuxe products are formulated to enhance and define existing curls and waves, but they cannot create curls where there is no natural or chemical curl pattern. While our products will nourish and fight frizz on all hair types, they will not induce c

How can I achieve better definition and hold for my curls?

For enhanced curl definition and hold, it's important to consider the order in which you apply your products. Using a gel first provides a foundational hold for your curls. Begin by applying the gel to soaking wet hair, followed by the serum or mouss

Can I use TréLuxe products on permed hair?

Absolutely! TréLuxe products are designed to work on all types of curly hair, whether natural or permed. These products aim to enhance and define curls, providing the nourishment and hold that is needed for both natural and/or chemically treated curl

How can I achieve better definition and hold for my curls?

A question we get often! The key to acheiving definition and hold and (1) Always start with clean hair and scalp (2) knowing in wihch order to apply products and (3) making sure your curls are soaking wet when applying our styling products; as all of

Can I use multiple styling products at the same time?

Our styling products are designed to work both together and separately, allowing for versatility in achieving your desired hair outcomes. Whatever your styling goals may be, you can confidently mix and match our products without worrying about compat

What should I do if my mousse pump is not working properly?

If your mousse pump is not dispensing the product properly, it may be due to a defective pump. This is a known issue that we are currently addressing by working with a new supplier to provide functional replacement pumps. To resolve this issue, we re

How can I leave a product review?

We're thrilled you love your purchase and want to share your experience! You can leave a review directly on our website where you purchased the product, or you can email us your feedback. Positive customer feedback is greatly appreciated and helps ot