Shipping & Business Inquiries
Do you ship internationally?
Right now, we don’t ship internationally. However, we are partnered with many approved retailers around the globe!. Please check out our Store Locator page and hit the “View International Locations” button. There, you’ll find all of our retail partne
Do you offer wholesale pricing?
We do, and thank you for your interest in becoming a wholesale partner with us! Please fill out our Wholesale Inquiry Form. If it’s a good fit, a member of our staff will reach out to you shortly. If you do not hear back from us within 2-3 weeks, we
How do I start a return?
If you need to return a product, please first check our refund policy for the eligibility criteria and instructions. You can start the process here.
What if my order arrives damaged?
In the unfortunate event that your order arrives damaged, we're here to help. Please submit a replacement / exchange request through our Returns Portal. We will arrange for a replacement of the damaged goods as soon as possible, ensuring you receive
Do you offer free returns if a product doesn't work out?
By discussing your specific hair concerns with us, we can guide you towards the products most likely to meet your needs, minimizing the chance of dissatisfaction. If you would like to proceed with a return, you can do so through our Returns Portal.
How do I unsubscribe from emails?
To unsubscribe from our emails, simply click the 'unsubscribe' link located at the bottom of any of our email communications. This will remove you from our mailing list, and you will no longer receive future emails from us. If you have any difficulti
What is the status of my refund?
Please visit the our Returns Portal to check the status of your return.