My order hasn't arrivedUpdated 5 months ago

Thank you for reaching out! We understand how important it is to receive your order on time, and we're sorry that it hasn't arrived yet.

Here are a few steps you can take while we work to resolve this:

1. Check the Tracking Information: Please review the tracking details for your order. You can find this information in the shipping confirmation email we sent. Sometimes packages are delayed due to factors like weather or high shipping volume.

2. Wait a Few Extra Days: Occasionally, shipments can take a little longer than expected. In some cases, carriers may experience delays, especially during busy periods or holidays. We recommend waiting an additional 2-3 business days in case your order is still in transit.

3. Check with Your Local Carrier: If the tracking information indicates that your package has been delivered but you haven’t received it, please check with your local postal carrier or delivery service. Sometimes packages can be left with a neighbor or in a secure location around your home.

4. Contact Us: If your order still hasn't arrived after these steps, please reach out to us directly. We’re here to assist you, and we’ll gladly investigate the issue with the carrier to ensure your order reaches you.

We appreciate your patience and understanding, and we’re committed to making sure you receive your order as soon as possible. If you have any further questions or concerns, don’t hesitate to let us know.